Please read the following important terms and conditions before you purchase any goods through this website.

  1. How to contact us
    1. You can contact us by using the Say Hello Page on our website. Alternatively, you can contact us by email at 
    2. If we have to contact you we will do so by telephone or by the email address you provided to us in your order or query.
  2. About you
    1. In order for you to buy goods from us through the website you can do so through your valid user account for the website or as a guest without having to register a User Account, have a valid payment card that is accepted by one of our payment options, be authorised to use that payment card  and a mobile phone, computer or other device with an internet connection. You must keep your User Account details secure and must not share them with anyone else.
    2. If the law in your country considers you to be a minor you must have your parent or legal guardian’s permission to purchase Products from us and to enter into these Terms.
  3. Your privacy and personal data
    1. Any personal data that you provide to us will be dealt with in accordance with our Privacy Notice, which explains what personal data we collect from you, how and why we collect, store, use and share such information and your rights in relation to your personal data. Our Privacy Notice is available at
  4. Our contract with you
    1. Applicable terms. When buying any Product through the website you will be entering into a contract with us for the supply of the Product you select. You will be legally bound by all of the following terms:
      1. these Terms;
      2. our User Agreement, which govern your access and use of our website; and
      3. specific terms which apply to and are made available in respect of certain offers, promotions, coupons or gift cards.
    2. Language and filing of contract. These Terms are only available in English. No other languages will apply to your contract with us. The details of this contract will not be filed with any relevant authority by us. 
  5. Our Products
    1. Product information. All Products displayed for sale on the website, and set out in our acknowledgment email, are accompanied by their main characteristics. This Product information we give you forms part of our contract with you, as though it is set out in full here. If we have to change any of this key information once a contract between you and us has been made we will only do this if you agree to it.
    2. Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made reasonable effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
    3. Product packaging may vary. The packaging of the Product may vary from that shown in images on our website.
    4. After-sales. After you purchase a Product you can contact our customer services team,  if you have any support queries.
    5. Previous Collections. Any Products sold at a discounted price will be identified and sold as such. These Products may be sold at a discounted price because they are from a previous or discontinued Product collection. Please note that refills may not be available for these Products.
  6. Ordering Products from us
    1. Placing an order. You can place an order for Products by logging into your User Account, clicking on your chosen Product(s); clicking the ‘Add to Cart’ button; providing your delivery address and billing address (if different); checking your order summary in our check-out page; providing your payment information; confirming your acceptance of these Terms, and clicking the ‘Pay now’ button. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so on the website before submitting it to us.
    2. Acknowledging your order. When you place your order at the end of the online purchase process (e.g. when you click on the ‘Pay now’ button), we will acknowledge it by email and provide you with an order number. This acknowledgement does not, however, mean that your order has been accepted.
    3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Product.
    4. How we will accept your order. If we can accept your order we will normally send you an email to confirm this (‘Confirmation Email’). At this point, a legally binding contract will be in place between you and us, and we will begin preparing your order for dispatch.
    5. Unusual activity. Very occasionally we may need to refuse or cancel an order and/or close or freeze a User Account even if we have previously confirmed an order, for example if we identify something unusual on an order or a User Account. If this happens to you and you think we have made a mistake please get in touch with our customer service team.
  7. Price and payment
    1. Where to find the price for Products. The price of Products (which includes VAT at the applicable rate) will be in euro (€) and will be the price indicated on the order pages when you place your order. Pricing and availability of all Products displayed through the website are subject to change at any time prior to purchase.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the Product(s) in full before the change in the rate of VAT takes effect.
    3. Cost of delivery. The price of Products do not include the cost of delivering the Products. Please see your delivery options and costs before you place your order. We may from time to time and at our discretion offer free delivery if the total price of a single order (excluding VAT and delivery costs) exceeds a certain sum. If you are eligible for free delivery this will be stated before you submit your order.
    4. What happens if we got the price wrong. Sometimes we may mistakenly publish the wrong price or product information. If this happens to a Product you have ordered we will tell you as soon as possible by email and give you the chance to reconfirm your order (at the correct price or with other correct information) or cancel the order. If we do not hear from you we will treat your order as cancelled.
    5. When you must pay and how to pay. We do not accept cash but our payments provider(s) do accept the following payment cards: Visa, Mastercard and Maestro. All payments by payment card need to be authorised by the relevant card issuer. We may make available to you various payment processing methods in addition to payment card to facilitate your purchases through the website. You must comply with any relevant terms and conditions of a payment processing provider which you choose to use to pay for your order. We may add or remove payment processing methods from the website at our own discretion. You will be able to view the available payment processing methods when placing your order 
    6. Security. We and/or our payment provider will use reasonable endeavours to ensure that the information you give us when paying for your order is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Notice or breach by us of our obligations under applicable laws we will not be legally responsible to you for any loss or damage that you may suffer if a third party gains unauthorised access to any information that you give us.
    7. Promotional codes. Sometimes we may give you a promotional code that you can use to reduce the price of particular Products we are selling. Promotional codes may be used on one transaction and do not apply to sale items. These promotional codes may have additional terms and conditions that will apply to you, but these will be clearly highlighted when issued to you. You will need to ensure you enter the promotional code at the online checkout in order to receive any price reduction.
  8. Delivery
    1. Delivery timing. We will deliver your order as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery of your order will take place when we deliver them to the address that you gave to us.
    2. We are not responsible for delays outside our control. If our supply of the Product(s) is delayed by an event outside our control then we or our delivery provider will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Product(s) you have paid for but not received.
    3. If you are not at home when the Product is delivered. If no one is available at your address to take delivery and your order cannot be posted through your letterbox, our delivery provider may send you an SMS to the telephone number you supplied when you submitted your order to us. This SMS will include a website link, through which you must provide our delivery provider new instructions for delivery (e.g. deliver to a neighbour) or rearrange delivery with our delivery provider.
    4. If you do not re-arrange delivery. If after a failed delivery to you, you do not provide our delivery provider new instructions for delivery or re-arrange delivery we or our delivery provider may charge you for any further delivery costs. If, despite our reasonable efforts, we or our delivery provider are unable to contact you or re-arrange delivery we may end the contract.
    5. When you become responsible for the Product. You are responsible for the Product(s) when delivery has taken place. In other words, the risk in the Product(s) passes to you when you take possession of the Product(s).

        10. Faulty Product

    1. If you have any questions or complaints about your order, please contact us. You can contact our customer service team.
    2. We are obliged by Irish law to supply goods that are in conformity with the contract. If you wish to exercise your legal rights to reject Products you must either return them in person to us or post them back to us. For information about how to return a product to us.

        11.Update to these Terms

    1. We may amend these Terms from time to time. Please check these Terms each time you order Products from us to ensure you agree with the Terms that apply at that time, as any such new Terms will apply to all subsequent purchases. Any changes to these Terms made after our acceptance of your order will not affect your order.
    2. These Terms were last amended on 30 September 2020.